Responsible Gaming

Responsible gaming means enjoying casino entertainment on suprgames.com in a way that remains conscious, affordable and under your control. The Super Game section of suprgames.com is designed to inform players, especially those accessing the site from the UK, about the risks of gambling and the tools available to reduce harm.

Tonalty Amusement N.V., which operates suprgames.com, holds a Belgian Gaming Commission licence B+3971 but is not licensed by the UK Gambling Commission. If you are in Great Britain, you should not use Super Game for real-money play and should instead use operators listed on the UK public register at gamblingcommission.gov.uk/public-register.

Within the limits of its licensing framework and applicable law, suprgames.com seeks to identify risky play, offer practical control tools and connect you with independent support organisations. If you are worried about your gambling, we strongly encourage you to act early and contact our support team or a recognised UK support service for confidential assistance.

Risk Awareness

Gambling is a form of paid entertainment, not a way to earn income. Understanding early warning signs of problematic play is essential, particularly for users in the UK, who do not benefit from UK-specific protections (such as IBAS or UK player-funds rules) when using a non-UK-licensed site like suprgames.com.

Common warning signs

• Gambling more frequently, with higher stakes, or for longer sessions than originally planned.
• Thinking about the casino, bets or losses when you are at work, at school or with family.
• Chasing losses by placing larger or riskier bets in an attempt to "win back" money.
• Spending money on gambling that was intended for rent, bills, food or other essentials.
• Feeling restless, irritable or anxious when you try to cut down or stop playing.
• Hiding gambling activity from family or friends, or lying about the amounts spent.
• Borrowing money, selling possessions or using credit to fund gambling.

Quick self-assessment

Read the statements below and answer honestly "yes" or "no":

• I often gamble longer or spend more than I intended.
• I have tried to cut down on gambling but found it difficult or impossible.
• Other people have criticised my gambling or said they are worried about it.
• I have used money for gambling that should have covered essential expenses.
• I feel guilty, ashamed or depressed after I gamble.
• I believe that a big win will solve my financial or personal problems.

If you answer "yes" to two or more statements, consider this a warning sign. We strongly recommend taking an immediate break, setting strict limits, and contacting an independent organisation such as BeGambleAware or GamCare for professional support.

Limits & Tools

Setting clear limits before you start gambling is one of the most effective ways to stay in control. On suprgames.com (including the Super Game section), you should use the responsible gaming tools available in your account. If any described tool is not visible for you, do not continue playing and contact support for assistance.

Deposit limits

1. Access your account: Log in to suprgames.com and open "My Account".
2. Open responsible gaming settings: Select "Responsible Gaming" or "Player Limits".
3. Choose deposit limit type: Set separate daily, weekly and monthly limits (for example, £20 per day, £60 per week, £200 per month).
4. Enter amounts: Type realistic figures that you can afford to lose in full without impacting essential expenses.
5. Confirm and save: Review and confirm. Reductions usually apply immediately; increases may be subject to a cooling-off period and additional checks.

Never set deposit limits at or above what you can borrow. Treat the limit as a strict maximum, not a target to reach.

Time limits and session control

• Session timers: In the same "Responsible Gaming" area, enable a session timer (for example, 30, 45 or 60 minutes). When the time is reached, you will receive a notification or be logged out.
• Reality checks: Activate pop-up reminders every 15 - 60 minutes showing the time spent and your net result. Use these prompts to reassess whether to continue or stop.
• Practical tips: Avoid playing late at night, do not play on multiple devices at once, and combine on-site tools with external alarms on your phone.

Short breaks ("Time-Out")

1. Go to "My Account" -> "Responsible Gaming" -> "Time-Out" or "Short Break".
2. Choose a duration, typically between 24 hours and 72 hours (or longer if available).
3. Confirm your selection. During a time-out you should not be able to deposit or place bets; access may be limited to viewing account information or requesting withdrawals.
4. Use the break to review your finances and, if needed, speak with a support organisation before returning.

If you cannot locate deposit limits, timers or time-out tools, you should not continue gambling and should instead seek a UK-licensed alternative listed on the UK Gambling Commission register.

Self-Exclusion

If you feel that limits and short breaks are not enough, you should consider self-exclusion. Self-exclusion is a stronger, often long-term, measure designed to block your access to gambling services.

How to request self-exclusion on suprgames.com

1. Sign in: Log in to your suprgames.com account (if you still have access).
2. Go to responsible gaming: Open "My Account" -> "Responsible Gaming" -> "Self-Exclusion".
3. Select duration: Choose a period, typically starting from 6 months (minimum) up to several years or lifetime exclusion, depending on what the platform offers.
4. Read the information: Carefully review the consequences, including access restrictions and treatment of remaining balances.
5. Confirm your decision: Tick the required confirmation boxes and submit your self-exclusion request.
6. Support confirmation: You may receive an e-mail or on-site message confirming the start and end date (if not lifetime) of your exclusion.

Consequences of self-exclusion

• Account access: You will not be able to log in or reopen your account during the exclusion period.
• Deposits and play: You cannot deposit or place bets. Marketing communications should be reduced or stopped where technically possible.
• Balances and withdrawals: Subject to identity checks, anti-money-laundering obligations and applicable law, remaining real-money balances should normally be made available for withdrawal. Bonus funds may be forfeited under the terms and conditions.
• Irreversibility: For your protection, self-exclusion cannot usually be cancelled early. A lifetime exclusion is intended to be permanent.

For individuals located in the UK, it is strongly recommended to register with the national self-exclusion service GAMSTOP at gamstop.co.uk. Please note that suprgames.com and Super Game are not UKGC-licensed and may not be covered by GAMSTOP; therefore, you should prioritise using fully UK-licensed operators.

Support Resources

If you are experiencing gambling-related harm, or are worried about your behaviour on suprgames.com or other sites, you should seek help immediately. The organisations below are independent from Tonalty Amusement N.V. and provide confidential, professional assistance. UK users of a non-UK-licensed site like Super Game do not have access to IBAS dispute resolution or UK financial protections such as the Financial Services Compensation Scheme (FSCS), so external support is especially important.

Local support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133, 24 hours a day, 7 days a week, free from UK landlines and most mobiles. Language: English.
• BeGambleAware: Information, tools and links to support at begambleaware.org. Some resources are available in multiple languages.
• NHS Gambling Services (England and Wales): Access information on treatment pathways via the NHS at nhs.uk.

International support organisations

National self-exclusion schemes

• United Kingdom - GAMSTOP: Multi-operator online self-exclusion for UK-licensed sites via gamstop.co.uk. Suprgames.com / Super Game are not UKGC-licensed and may not be covered.
• Belgium - EPIS: The Belgian Gaming Commission's Excluded Persons Information System (EPIS) covers Belgian-licensed operators, including those under licence B+3971. Details at gamingcommission.be.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows residents to exclude themselves from licensed operators in Spain. Information is available via Spanish regulatory websites.

Registration with national schemes is strongly recommended in addition to any exclusion requested on suprgames.com.

Blocking software and device-level tools

• Gamban: Paid software that blocks access to most gambling sites and apps across devices. See gamban.com.
• BetBlocker: Free application allowing you to block gambling sites for a chosen period. See betblocker.org.
• Device controls: Use built-in parental control and content-filter tools on your router, operating system or mobile device to block gambling-related domains.

Family and friends

• Family support groups: Organisations such as Gam-Anon and the family forums operated by GamCare offer help for affected others.
• Confidentiality: Calls and chats with these organisations are generally confidential, subject to safeguarding obligations. They are independent from suprgames.com and the operator Tonalty Amusement N.V.

If you feel in immediate danger or have serious thoughts of self-harm, contact your local emergency services or health provider without delay.

Help for Family

Gambling-related harm affects not only the person who gambles, but also their family, partners and friends. If you are worried about someone using suprgames.com or other gambling sites, it is important to seek support for yourself and to approach the person in a non-confrontational way.

Talking to someone with a gambling problem

• Choose a calm, private moment, and focus on behaviours and consequences rather than blaming the person.
• Use "I" statements (such as "I am worried about your gambling") and avoid accusations or threats.
• Explain how their gambling affects you and others (for example, financial stress, trust issues), and listen to their perspective.
• Encourage them to complete a self-assessment (such as the questions above) and to contact a professional service like GamCare or Gambling Therapy.

Support resources for families

• GamCare family and friends support: Online forums and live chat for affected others via gamcare.org.uk.
• Gam-Anon: Support groups for relatives and friends of people with a gambling problem, see gam-anon.org.
• Gambling Therapy: Provides support for affected others through online forums and moderated groups at gamblingtherapy.org.

Recommended next steps

• Consult your GP or a mental health professional (such as a psychotherapist) to discuss the impact of gambling on you and your family.
• Contact the National Gambling Helpline or a local support service to learn about options and boundaries that can help protect you financially and emotionally.
• Seek advice on debt management if necessary, and consider separating finances where appropriate to protect essential expenses.

Operator's Commitment

Suprgames.com, including the Super Game section, is operated by Tonalty Amusement N.V., a company holding Belgian licence B+3971 issued by the Belgian Gaming Commission (gamingcommission.be). The operator is not licensed by the UK Gambling Commission, and therefore UK-specific mechanisms such as IBAS dispute resolution and UK player-fund protections do not apply when you use this site from the UK.

Internal risk checks and monitoring

• Behavioural analysis: The operator may monitor gaming patterns (such as rapid increases in stakes, frequent deposits, prolonged sessions or repeated cancelled withdrawals) to identify potential signs of harm.
• Automated warnings: Where risky patterns are detected, the system may display on-site messages encouraging you to set limits, take a break or review the responsible gaming information.
• Account reviews: In higher-risk situations, internal teams may review your account, including affordability indicators and previous contacts about gambling concerns.

When support may contact you

• Risk triggers: If your behaviour suggests a high risk of gambling-related harm, customer support may proactively contact you by e-mail or on-site message to offer information, limits or self-exclusion options.
• Verification and checks: In some cases, the operator may request additional information (for example, regarding source of funds) to comply with anti-money-laundering and safer-gambling obligations in its licensing jurisdiction.
• Protective actions: Where necessary, and in line with applicable law and licence conditions, the operator may impose or suggest limits, temporary suspensions or self-exclusion.

This commitment to responsible gaming cannot guarantee that losses will be prevented, and it does not replace your obligation to gamble only where it is legal to do so and only with money you can afford to lose. Nothing on this page constitutes legal or financial advice; UK users should consult independent sources and the UK Gambling Commission (public register) before using any gambling service.

Updates

Responsible gaming requirements, regulatory expectations and internal procedures evolve over time. The content of this Super Game responsible gaming page on suprgames.com may therefore be updated to reflect changes in law, guidance from regulators, or improvements to our safer-gambling tools.

• Notification methods: Material changes to this information may be communicated through on-site banners, pop-up notices, updates in the "Responsible Gaming" section of your account, or e-mail notifications where appropriate.
• Player responsibility: You are responsible for regularly reviewing this page and the general terms and conditions to stay informed about the latest responsible gaming tools and rules.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming on suprgames.com, or if you would like help with setting limits, requesting a break, or understanding the information on this page, you should contact our support team and specify that your enquiry relates to responsible gaming.

• E-mail: Use the e-mail address published in the "Contact" or "Support" section of suprgames.com and include "Responsible Gaming" in the subject line.
• Telephone: If a customer support telephone number is provided on suprgames.com, you may use it to request a call regarding responsible gaming. Check the website for the most up-to-date number and hours of operation.

In addition, you may use the following feedback form template, which can be implemented on suprgames.com, to request support or exercise self-control options:

Name (optional):


E-mail address:


Reason for contact:
Set or change limits Request time-out Request self-exclusion Information about responsible gaming Other

Your message:


Submit request

By submitting a request, you consent to the processing of your information for the purpose of handling your responsible gaming enquiry in accordance with the privacy policy published on suprgames.com.